Refund Policy
Service: Marvelist Premium subscription
Contact: help@marvelist.co.uk
Overview
Marvelist Premium is available through two channels: the Apple App Store and direct web subscription via app.marvelist.co.uk. The refund process differs depending on which channel you purchased through.If you purchased Marvelist Premium directly through app.marvelist.co.uk, your subscription is billed and managed by Paddle.com Market Limited, who act as Merchant of Record. Refund requests for web subscriptions are handled by Tophhie Cloud but processed through Paddle.
Apple App Store purchases
If you purchased Marvelist Premium through the Apple App Store, your subscription is governed by Apple's billing and refund policies. Tophhie Cloud does not process, manage, or have access to App Store transactions.To request a refund for an App Store purchase:
- Visit reportaproblem.apple.com
- Or contact Apple Support directly at apple.com/support
Apple handles all refund decisions for App Store purchases at their sole discretion. We are unable to issue refunds for purchases made through the App Store on Apple's behalf.
Web subscription purchases
If you purchased Marvelist Premium directly through marvelist.co.uk, the following policy applies.14-day money-back guarantee
If you are not satisfied with Marvelist Premium, you may request a full refund within 14 days of your initial purchase. This applies to new subscriptions only — it does not apply to renewals.
To request a refund, email help@marvelist.co.uk with:
- Your registered email address
- Your order or transaction reference (if available)
- A brief note that you'd like a refund
We will process eligible refunds within 10 business days.
Renewals
Subscription renewals are non-refundable. We will send a reminder email before any renewal is charged so you have the opportunity to cancel in advance.
You can cancel your web subscription at any time from your account settings within the app or at marvelist.co.uk. Cancellation takes effect at the end of the current billing period — you will not be charged again, and you will retain Premium access until the period ends.
You can manage your subscription and access billing history via the Paddle billing portal, linked from your account settings.
Exceptional circumstances
We'll review refund requests outside the 14-day window on a case-by-case basis where there are exceptional circumstances — for example, a technical fault that prevented you from using Premium features. Contact us at help@marvelist.co.uk to discuss.
Consumer rights
Nothing in this policy affects your statutory rights under UK consumer law, including your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.Contact
Email: help@marvelist.co.ukFor App Store refunds: reportaproblem.apple.com
For billing queries related to web subscriptions: vendors.paddle.com/support (or via the Paddle billing portal linked from your account).
Have a question about this policy?
Reach out to Tophhie Cloud if you have any questions, concerns, or requests relating to this policy. We'll get back to you as soon as we can.